30-Day Return Policy

Millions of customers are happy with our friendly customer service, often because of our simple and easy return & refund policy. Our aim is to make your purchasing experience as simple, convenient, and enjoyable as possible.

All Aosom.com purchases may be returned for any reason return within 30 days of date of purchase (from date of receipt). Aosom customer service must be contacted within the said return period to obtain a Return Merchandise Authorization (RMA) number. There are no additional cost or fees associated to an RMA, such as restocking fees or processing fees. However, in some cases (the customer's own reasons) return shipping may be at the customer’s expense.

How can I return a product?

· On-call pickup
If you'd like us to arrange for the item(s) to be picked up, please contact our customer service to arrange a pickup. Please note that a collection fee will apply, which will be deducted from your refund. The exact cost will be provided when we schedule the pickup with you.

· Self-Return
If you choose to return the product/order yourself, you can use any carrier you prefer. However, in this case, please be sure to provide us with the tracking number and the name of the carrier, so that we can track the status of the returned item in a timely manner. The return shipping fee incurred by this return method will be borne by you.

Additionally, if there are any quality issues with the returned product, please contact our customer service representatives first and do not return the item yourself.

If an item is not delivered or arrives in a damaged or otherwise defective state, please contact us within 7 days to submit a claim for an RMA. Aosom may require pictures or video of defective/damaged items to issue a full refund. Once your claim is processed and approved, please allow 5-7 business days for the refund request to be completed. Some financial institutions may take an additional 5-7 business days to return the funds to your account(s), depending on the nature of the financial institution and the original form of payment. If a replacement unit or replacement parts are requested, please be aware that the fulfillment time frame is based on replacement product location & availability, and if the original unit and/or parts are out of stock, alternatives such as a comparable product or partial or full refund may be offered at Aosom LLC’s sole discretion.

Items being returned must be in their original packaging, along with all accessories from the original shipment, and must be shipped back within 14 days after receiving an RMA from the seller for either of the situations below.

  • All instances of returns from defective or not as described products are shipped back to Aosom at Aosom’s expense. Aosom may issue pre-paid labels depending on the situation.
  • All other returns (buyer’s remorse, canceled orders that shipped before cancelling, ordered the wrong color/size/type, etc.) are shipped back to Aosom at the customer’s expense.
In cases where the customer chooses to provide the return shipping (once an RMA has been given), a tracking number must be provided to Aosom, and it must be confirmed as returned to our warehouse to complete any refund. Please note that it is at the company's discretion to decide if the item may be returned to Aosom. Unauthorized returns (those without a pre-authorized RMA from Aosom LLC) will not be accepted, and any unauthorized return shipping charges incurred by the customer will not be reimbursed.


In some exceptional cases, Aosom LLC may not require physical return of the item if the return shipping cost would be excessive, especially if photographic or videographic evidence has been previously provided. In these rare cases, the customer may dispose of the product in the safest, most convenient, most environmentally-friendly manner of their choice: locally certified waste management or recycling services, donation, re-gifting, etc. Please allow 5-7 business days for the refund to be issued once physical return has been waived, we have verified the item has been returned to our warehouse, and/or we have verified with the return shipping carrier the product is being returned. Again, some financial institutions may take an additional 5-7 business days to return the funds to your account(s), depending on the nature of the financial institution and the original form of payment.

See the links below for information on how to contact Afterpay or PayPal regarding their refund processes and procedures. For these and other payment vendors, please contact your financial institution regarding your refund status first before contacting Aosom LLC after the typical 10-14 business day refund period.

Refunds issued for purchases made using Afterpay or Paypal will be refunded to your Afterpay or Paypal account. For more information on Afterpay refund processing please see https://help.afterpay.com. For questions related to your specific Afterpay account or billing, please contact Afterpay Customer Service. For more information on PayPal refund processing please see PayPal Refund FAQ. For questions related to your specific PayPal account or billing, please contact PayPal Customer Service.

Return Policy

For online business, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at william.shi@aosom.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at william.shi@aosom.com.

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue(s) and find a resolution.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.